Terms of Sale & Use

Effective Date: May 7, 2026

These Terms of Sale & Use (“Terms”) govern all purchases and use of products and services offered by Glunova Biotech LLC (“Glunova Biotech,” “we,” “us,” or “our”), a limited liability company registered in the State of Texas, USA. By submitting an inquiry, placing an order, or accepting delivery of any product from Glunova Biotech LLC, the purchasing entity (“Buyer,” “you,” or “your”) agrees to be bound by these Terms in their entirety. If you do not agree to these Terms, do not submit an order.

Eligibility & B2B Restriction

Glunova Biotech LLC sells exclusively to business-to-business (B2B) customers operating in qualified research and scientific contexts. Sales are restricted to the following categories of entities:

Accredited universities and academic research institutions
Hospital and clinical research divisions conducting approved laboratory research
Contract research organizations (CROs)
Biotechnology, pharmaceutical, and life science R&D companies
Qualified industrial laboratories engaged in documented scientific research
Government research agencies and national laboratories

Glunova Biotech LLC does not serve individual consumers, retail buyers, unlicensed practitioners, or unverified entities. We reserve the right to require proof of institutional affiliation, research purpose documentation, or relevant regulatory licenses before accepting any order. Orders placed by entities that do not meet eligibility criteria will be refused and any payments refunded.

Research Use Only

All products sold by Glunova Biotech LLC are supplied exclusively as research chemicals intended for in-vitro and controlled laboratory use. The following conditions apply to all purchases without exception:

Not for Human or Veterinary Use — No product supplied by Glunova Biotech LLC has been approved by the U.S. Food and Drug Administration (FDA), the European Medicines Agency (EMA), or any other national or regional regulatory authority for administration to humans or animals in clinical, therapeutic, diagnostic, or veterinary contexts.
Research Application Only — Use of purchased materials is restricted to in-vitro laboratory research and, where applicable, research in animal models conducted under appropriate institutional approvals (IACUC, Home Office license, or equivalent national authority).
Buyer Representation and Warranty — By placing an order, Buyer expressly represents and warrants that: (a) the purchased material will be used solely for legitimate scientific research purposes within an approved institutional research program; (b) Buyer has obtained all required institutional, regulatory, and ethical approvals for the intended research use; and (c) Buyer will not resell, transfer, redistribute, or supply the purchased material to any third party for non-research applications or to any party not authorized to receive research chemicals.
No Resale for Non-Research Applications — Resale or transfer of purchased materials for use outside an approved research context is strictly prohibited and may constitute a violation of applicable federal, state, and international law. Glunova Biotech LLC reserves the right to terminate the relationship with any Buyer found to be in breach of this restriction.

Order Process

The standard order process for Glunova Biotech LLC products proceeds as follows:

Quote Request — Buyer submits a product inquiry with institutional details, product name(s), quantity, and destination.
Quote and Order Confirmation — Glunova Biotech LLC issues a formal written quote. Buyer reviews and confirms the order in writing (email accepted).
Deposit Payment — A 50% deposit of the confirmed order value is due upon order confirmation to initiate production scheduling.
Production Scheduling — Upon receipt of deposit, the order is scheduled for production or pulled from available inventory. Estimated completion is communicated to Buyer.
Balance Payment — The remaining 50% balance is due prior to shipment. Shipment will not be dispatched until full payment is confirmed.
Cold-Chain Dispatch — Products are packed in validated cold-chain packaging and dispatched via the agreed carrier.
COA Delivery — The lot-specific Certificate of Analysis is delivered with the shipment and/or by email at the time of dispatch.

Order confirmation by Glunova Biotech LLC constitutes acceptance of the order. We reserve the right to decline any order prior to acceptance without obligation or explanation.

Pricing & Payment

All prices are quoted in US Dollars (USD) or Euros (EUR) as agreed at time of order. Prices are valid for thirty (30) calendar days from the date of the written quote. After this period, re-quotation may be required due to raw material costs, exchange rate changes, or shipping rate fluctuations.

Accepted payment methods:

Wire Transfer (Preferred) — International wire transfer (SWIFT/IBAN) to Glunova Biotech LLC’s designated bank account. Bank details are provided on the invoice. All wire transfer fees are the responsibility of the Buyer. Payment is confirmed when cleared funds are received in full.
Other Methods — Alternative payment methods may be available on a case-by-case basis. Contact us to discuss options.

Net-30 Credit Terms — Net-30 payment terms (full payment due 30 days from invoice date) are available to established institutional customers with a documented purchase history. New customers requesting Net-30 terms must complete a credit application, which is subject to approval at Glunova Biotech LLC’s sole discretion. Approved Net-30 accounts are subject to credit limits and periodic review.

Late payments accrue interest at the rate of 1.5% per month (or the maximum rate permitted by applicable law if lower) from the due date until payment in full is received. Glunova Biotech LLC reserves the right to suspend future orders for accounts with outstanding overdue balances.

Shipping & Risk Transfer

Unless otherwise agreed in writing at the time of order:

Incoterms — All shipments are made on DAP (Delivered At Place) terms per Incoterms 2020. Glunova Biotech LLC is responsible for export clearance and freight to the agreed delivery address. Import duties, taxes, customs clearance fees, and import permits are the responsibility of the Buyer.
Title Transfer — Legal title to the goods transfers to Buyer upon receipt of full payment for the applicable order.
Risk Transfer — Risk of loss or damage transfers to Buyer upon acceptance of the shipment by the carrier at the point of dispatch from Glunova Biotech LLC’s logistics facility.

Full shipping details, cold-chain standards, and regional customs notes are set out on our Shipping & International Logistics page, which is incorporated into these Terms by reference.

Returns & Defects

Due to the nature of research-grade biological materials and cold-chain logistics, our returns policy is limited to defect claims only:

Defect Claim Window — All claims for defective, damaged, or incorrectly supplied products must be filed with Glunova Biotech LLC within seven (7) calendar days of the recorded delivery date. Claims filed outside this window will not be accepted.
Required Documentation — Defect claims must include: (a) photographs of the outer packaging, inner packaging, and the product as received; (b) the lot number from the COA accompanying the shipment; (c) a description of the observed defect or discrepancy; and (d) confirmation that the product has been stored under the specified conditions since receipt.
Approved Claim Remedies — Upon review and approval of a valid defect claim, Glunova Biotech LLC will, at its sole option, provide either a replacement shipment of equivalent product or a credit against future orders equal to the invoice value of the defective product. Cash refunds are not standard but may be considered at Glunova Biotech LLC’s discretion.
No Returns of Correctly-Supplied Products — We do not accept returns of products that have been correctly supplied per the order confirmation, opened, or used, regardless of the reason. Research materials are manufactured or procured to order and cannot be restocked.

Lead Times & Backorders

Standard fulfillment lead time from confirmed order (receipt of deposit) is five (5) to ten (10) business days, depending on product type, quantity, and current production scheduling. Custom synthesis orders or non-catalogue compounds may require extended lead times, which will be communicated in the quote.

In the event that a confirmed product is unavailable or subject to production delay, Glunova Biotech LLC will notify the Buyer within two (2) business days of identifying the backorder situation. Buyer may elect to: (a) accept the delay and a revised estimated shipment date; (b) substitute an equivalent product if available; or (c) cancel the backordered portion of the order for a full refund of the deposit attributable to that line item.

Intellectual Property

All intellectual property rights in Glunova Biotech LLC product names, branding, marketing materials, website content, Certificates of Analysis, and technical documentation remain the exclusive property of Glunova Biotech LLC or its licensors. Nothing in these Terms grants Buyer any license or right in Glunova Biotech LLC intellectual property beyond the right to use purchased materials for the research purposes described herein.

Researchers publishing results obtained using Glunova Biotech LLC-supplied materials in peer-reviewed journals, conference proceedings, or academic dissertations are requested to include an acknowledgment of the material source in the methods section: “Research material supplied by Glunova Biotech LLC, Austin, TX, USA.” While not a legal obligation, this acknowledgment supports the scientific record and is appreciated.

Buyer may not use Glunova Biotech LLC’s name, logo, or trademarks in any publication, press release, marketing material, or public statement without prior written consent.

Limitation of Liability

To the maximum extent permitted by applicable law:

Liability Cap — Glunova Biotech LLC’s total aggregate liability arising out of or in connection with any order, whether in contract, tort, strict liability, or otherwise, shall not exceed the total invoice value paid by Buyer for the specific order giving rise to the claim.
Exclusion of Consequential Damages — In no event shall Glunova Biotech LLC be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to: loss of research results, loss of data, loss of grant funding, experimental failure, damage to downstream products or research programs, or any other economic loss arising from the use or inability to use the purchased materials, even if Glunova Biotech LLC has been advised of the possibility of such damages.
Buyer’s Research Responsibility — Buyer assumes sole and exclusive responsibility for all research outcomes, conclusions, and downstream applications arising from use of purchased materials. Glunova Biotech LLC makes no representations regarding the fitness of any product for any particular research purpose beyond the analytical specifications stated in the COA.

Some jurisdictions do not permit the exclusion or limitation of certain damages. In such jurisdictions, the above exclusions apply to the fullest extent permitted by applicable law.

Compliance Obligations

Buyer is solely responsible for ensuring compliance with all applicable laws, regulations, and institutional requirements in connection with the importation, storage, handling, use, and disposal of purchased materials, including without limitation:

Obtaining all required import permits, controlled-substance licenses, or institutional import authorizations prior to shipment
Institutional research approvals (IRB, IACUC, IBC, or equivalent national authority) for the specific research application
Compliance with applicable occupational health and safety regulations (OSHA 29 CFR 1910, EU Directive 98/24/EC, or equivalent) for safe handling, labeling, and storage
Proper disposal of research materials and waste streams per applicable environmental regulations (EPA, ECHA, national equivalents)
Compliance with any applicable controlled substances regulations if the purchased material is subject to scheduling in the Buyer’s jurisdiction

Glunova Biotech LLC will provide supporting documentation (COA, SDS, product specification sheets, institutional letters) to assist with compliance obligations, but the ultimate responsibility for regulatory compliance rests with the Buyer.

Termination & Order Refusal

Glunova Biotech LLC reserves the right, at its sole and absolute discretion, to refuse, suspend, or terminate any order or customer relationship at any time, without obligation or liability, including in the following circumstances:

Incomplete or unverifiable institutional documentation
Failure to satisfy eligibility requirements
Reasonable concern that products may be used outside the permitted research-only scope
Breach of these Terms by Buyer
Compliance concerns arising from OFAC sanctions, export control regulations, or other applicable law
Outstanding overdue payment obligations

In the event of order refusal or termination prior to shipment, any deposit paid for the cancelled order will be refunded in full, less any direct costs already incurred in production or materials procurement.

Governing Law & Dispute Resolution

These Terms, and all orders and transactions arising under them, shall be governed by and construed in accordance with the laws of the State of Texas, USA, without regard to its conflict of law principles. The parties irrevocably consent to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas for the resolution of any dispute arising out of or in connection with these Terms or any order. Each party waives any objection to the laying of venue in such courts.

Before initiating formal legal proceedings, the parties agree to attempt to resolve any dispute through good-faith negotiation for a period of thirty (30) days following written notice of the dispute. This does not prevent either party from seeking emergency or interim injunctive relief from a court of competent jurisdiction where necessary to protect its interests.

General Provisions

Entire Agreement — These Terms, together with the applicable order confirmation and quote, constitute the entire agreement between the parties with respect to the subject matter herein and supersede all prior negotiations, representations, or agreements.
Amendments — Glunova Biotech LLC may update these Terms at any time by posting a revised version on this page with an updated effective date. Orders placed after the updated effective date are subject to the revised Terms.
Severability — If any provision of these Terms is found to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, or severed if modification is not possible, without affecting the validity of the remaining provisions.
No Waiver — Failure by either party to enforce any provision of these Terms shall not constitute a waiver of future enforcement rights.
Force Majeure — Glunova Biotech LLC shall not be liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including acts of God, natural disasters, pandemics, governmental actions, carrier disruptions, or supply chain failures beyond our direct control.

Contact

For questions regarding these Terms or to discuss a specific order situation, contact us at:

Glunova Biotech LLC
701 Tillery Street, Unit 12 3226
Austin, TX 78702, USA
Email: dylan.tom2012@gmail.com
Phone: +1 (586) 248-1681
Website: https://glunovabiotech.com